TERMS AND CONDITIONS
Please read these Terms and Conditions (T&C) carefully before using https://www.markets.fm website owned and operated by FTC Consultech LTD, registration number: 25570 BC 2019, address: Suite 305, Griffith Corporate Centre, P.O. Box 1510, Beachmont Kingstown, St. Vincent and the Grenadines
Company holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all accounts related to it will be immediately closed. All funds in these accounts will be forfeited.
By accessing or using the Service you agree to be bound by these T&C. If you disagree with any part of the T&C then you may not access and use the Service.
According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you use to deposit the funds. Withdrawals from the Account may only be made in the same currency in which the respective deposit was made.
Cookies are files containing the information that websites use to register traffic (number of visitors). This information from the website server is temporarily saved on the hard disk of your computer or mobile device when you visit the website for the first time and, subsequently, allows the website to recognize your browser.
Cookies usually contain some anonymous information such as the Unique Identification Number that is generated at random. Cookies also remember the country and language preferences you selected. All the information received is confidential and cannot be directly associated with a certain client.
TRANSMISSION OF INFORMATION TO THIRD PARTIES
THE KIND OF INFORMATION WE USE
TRANSMISSION OF INFORMATION TO AFFILIATED COMPANY
We can share the confidential information mentioned above with our business partners to improve the service quality and inform customers about new services of the MarketsFM. The list of partners includes companies that we own or manage.
You cannot carry out trading operations based on third parties’ advice. In case you decide to use third party for your trading activity we will not carry any responsibility for any results that may occur to your funds. For the avoidance of doubt, in the event that you have acted on such third party advice, you (alone) shall bear the responsibility and consequences and will indemnify us and hold us harmless from any damage that may be caused to us due to such actions.
You confirm your awareness and agree that in case that you will cause a Damage* to us by any kind of action on your part, you agree to pay us liquidated damages (in addition to the damages incurred and without a proof of damage) in a fixed amount of 5,000 USD. Moreover, you should note that you may be subject to a legal action and possibly liable for any damages incurred by us and by any other third party due to such actions.
* Damage – any kind of damage, including, direct and indirect damages, loss of profits, and damages due to falsely applying for refund (i.e. in cases where we were not in fault that should have entitled you to a refund).
The services provided by MarketsFM consist strictly of CFD trading platform, meaning the ability to online buy and sell CFDs only (“Services”). We further highlight that our services are only intended to provide for online trade of CFDs by using our platform. By the fact that you buy and sell CFD online using our online platform, you approve and admit that you have received the services that you were expecting to receive from us to your full satisfaction (the “Service Approval”).
Any information about your activities collected by our experts is used only for business purposes and is intended to increase the quality of Service, timely provide you with information about new services and products of MarketsFM thoroughly assess of your financial capabilities and needs, as well as to process transactions.
TRANSMISSION OF INFORMATION TO GOVERNING BODIES
In exceptional cases, MarketsFM may disclose customer’s personal information to third parties if such disclosure is required by applicable law or other regulations. For example, we will have to disclose personal information to comply with court orders or official inquiries, as well as in the case of the protection of our rights and property.
REFUSAL TO PROVIDE INFORMATION
You have the right to refuse to provide our experts with information requested by them. In this case, we cannot give you full support and guarantee of service quality for your accounts, because we have to make sure all the information you provide is absolutely accurate and you inform us in timely manner of any changes in your information.
INSTRUCTIONS HOW TO OPT-OUT
You can opt-out of MarketsFM email marketing, by following the instructions included in email messages. Exception applies to the messages, which are related to making payments and the information about the latest services from MarketsFM that you cannot opt-out of. You can also use email to send us your requests relating to marketing materials and your right to forward these materials to third parties with marketing purposes.
MarketsFM advanced technology for secured connections (SSL) to protect the information you share with us. The SSL Technology provides reliable data protection from interception by third parties. We are constantly improving our security technologies to prevent intrusions into the system.
IMPROPER AND PROHIBITED TRADING
If MarketsFM defines, that you are engaged in the following activity(ies) during your trading, MarketsFM reserves the right to identify such situation as Improper\Prohibited Trading at its sole discretion without prior notice, consequently MarketsFM reserves the right to designate the transactions related to such activity(-ies) as Invalid Transactions.
The activities are as follows:
If MarketsFM finds out that such Improper\Prohibited Trading and transaction(-s) are identified as Invalid Transactions, MarketsFM reserves the right to deduct any profit or loss generated directly or indirectly from the trades besides the commission, and also MarketsFM may fulfill its right to cancel any improper orders without prior notice to you. Customers of MarketsFM herein acknowledge and agree that upon the final determination in relation to whether the situation constitutes Improper\Prohibited Trading and Invalid Transactions after the detailed investigation of the account, Customers are required to fully obey without any objection. MarketsFM is purposed to provide the most efficient trading liquidity available in the form of streaming, tradable prices for most of the financial instruments we offer on the trading platform. As a result of the highly automated nature of the delivery of these streaming and tradable prices, you acknowledge and accept that price misquotations are likely to occur from time to time. These misquotations, which may include ‘off market’ pricing, can occur at any time without notice to you or otherwise disrupt your trading experience. MarketsFM has the right but not the obligation to inform you of the fact after you have traded using off market prices or misquotations. MarketsFM reserves the right to cancel or adjust trades conducted on misquotations and off market prices so as to reflect the actual prices that would have applied to the trade. If it is found out that you use such misquotations to get unfaithful advantage or otherwise that is inconsistent with fair market practice, we may define that the transaction and consequently trading related to is Prohibited trading. Consequently MarketsFM may identify orders as Invalid Transactions at its sole discretion. When an order is identified as Invalid Transaction, then MarketsFM will have the right to:
-adjust the price spreads available to you;
-restrict your access to streaming, instantly tradable quotes, including providing manual quotation only;
-reject an order or to cancel a trade;
-adjust prices to reflect actual market prices;
-immediately terminate our cooperation with you and notify you with written notice about that.
Notice of risk. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 80% of retail investors accounts lose money when trading CFDs with this provider. You should not take a risk higher that you are ready to lose. Before making a decision concerning a deal, make sure you realize all the risks, take your experience into consideration and, if necessary, consult an independent expert. There are no guarantees of profit nor of avoiding losses when trading Contracts for Difference and Foreign Exchange Contracts. You get no guarantees from Markets.fm or any of our representatives.
We maintain various safeguards to comply with international regulation which is aiming to guard your nonpublic personal information including your username, passwords, the use of encryption technology, firewalls and authentication.
Our staff and affiliates will certainly strictly adhere to security practices and procedures to ensure confidentiality information of our clients.
We may share information with affiliates if the information is required to provide the service or product which you requested or to provide you with a chance to conduct the products or services, which were offered you by our affiliates.
We don’t share non-public personal information about our current or former clients with any third parties except for some limited circumstances like:
For translation services with introducing brokers;
When a client is referred by any introducing brokers;
When we send the reports and statements to customers or in the real future and notified all offers and products and services;
When you use a client reporting agency that prepares your credit report, we may provide it with necessary information, as permitted by law;
We may also disclose your personal information in case we sell or buy assets or business
If we are under a duty to disclose or share your information in order to comply with any legal obligation or to enforce or apply our T&C and offer agreements, or protect the rights, property or safety of money.
MarketsFM (https://www.markets.fm) does not tolerate money laundering and fights against money launderers. MarketsFM has policies in order to deter people from laundering money. These policies include:
Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system. It is moved in such a way to make it appear that the funds have come from legitimate sources.
Money Laundering usually follows three stages:
Your account must have status Fully Compliant; otherwise, it will be blocked within 48 hours. Make sure you have provided us the following documents:
• POI: proof of identity (passport, national ID card, driving license);
• POR: proof of residence (utility bill for water, gas, internet, electricity, landline phone etc’). Please note that the document must not be older than 6 months and should include your full name and current address that you’ve provided during registration;
• Credit Card: the first 4 digits and last 4 digits should clearly be visible. The card should be signed and the CVV code must be hidden;
• Declaration of deposits (DOD): should be provided for each CC you use to make deposit.
You are eligible to withdraw your funds from your Account. In order to withdraw your money from your Account, you will need to ensure that your Account has been verified and confirmed.
Verifying your identity and Account is the requirement of the Company’s KYC or Know Your Customer policy.
Funds may be withdrawn by yourself from your Account provided that such funds are not being utilized for margin purposes or have otherwise become owing to us. In order to withdraw your funds, you shall make a withdrawal request on the website.
Please pay attention that while making a withdrawal of funds from your Account you are requested to pay a commission fee 4% of a withdrawal amount, which is needed in order to cover fees that MarketsFM pays to payment processors for successful withdrawal procedure. While making a withdrawal request on the Company’s website, you declare and confirm that you are informed and agree to pay 4% fee of withdrawal.
Once your withdrawal request is approved, your withdrawal request will be processed by us and sent for execution to the same bank, credit card or other source from which the funds were debited or as we determine in our absolute discretion, as soon as possible.
Withdrawals will only be made from a source entitled with your name.
Note that some banks and credit card companies may take time to process payments especially in currencies where a correspondent bank is involved in the transaction.
Please keep in mind that a client’s failure to complete the MarketsFM’s due diligence procedure to the MarketsFM’s satisfaction may affect the client’s ability to withdraw his funds. If you request a withdrawal of funds from your account and we cannot comply with it without closing some part of your open positions, we will not comply with the request until you have closed sufficient positions in order to allow you making the withdrawal. In order to process your withdrawal request please ensure that the funds, namely the realized balance, remaining on your account after your finished withdrawal is at least twice of your used margin.
Legal Restrictions: without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is only your responsibility to make sure you properly comply with all laws or guidelines in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our website does not necessarily mean that our Services and/or your activities through the website are legal under the laws or directives relevant to your country of residence.
Any dispute related to this Agreement and/or the Services, and/or the Website should be governed in accordance with the Laws of Saint Vincent and the Grenadines.
Unauthorized use of this system is prohibited and violators can be prosecuted under the laws of Saint Vincent and the Grenadines. Any action seeking legal or equitable relief arising out of or relating to these Terms will be brought only in the courts of Saint Vincent and the Grenadines.